EZPAWN

The customer service was great…. until I needed assistance after the sale was complete. I was looking for a TV for my sister. They have all TVs on a generic blue screen and the one I liked appeared to have a good picture. I tried switching it to a settings screen and seemed to look ok. I had my mom pay for it while I went to go park the car closer. A younger guy helped with the purchase (never offered any service agreement). We ended up taking it home and it was having issues starting up (hours later) and then later realized that there are horizontal lines that are more obvious in non blue screens like their generic background picture. My mother called and the manager Lana said she would call her district office to see if she could do anything since we didn’t purchase a service agreement (that we weren’t offered). The following weekend my mom and I went back to the store (with the tv) to see if we could do an exchange at least and speak with Lana since we hadn’t heard anything. Her associate said she doesn’t work weekends and he’s not contacting her because she’s in Mt. Charleston with her family. So we left our phone number (again). Well it’s been over 4 days and 2 different attempts to give my phone number to speak with someone and nothing. Even if they didn’t realize the TV they sold me had lines in it - it would have been nice to get communication on how to rectify the situation.

Lana took great care of me, she literally went through every measure she could to make sure the product I wanted worked before I left. And I mean every measure including taking a tv out. All to see if a controller for the Nintendo switch worked. If you need anything and want to walk away happy and satisfied, knowing whatever you’re buying is going to work go see Lana. She will take care of you.